About Us

Founded in 1984 by Roger and Betty Stevens as Custom Courier, we began by delivering parcels on a contract basis in both Illinois and Wisconsin. As our customers’ needs changed throughout the years, we expanded our services and became Custom Express, a reliable logistics partner for air freight delivery, local cartage, inventory management, and short term storage solutions. Roger and Betty passed the business down to their son, Bill, in 2012.  When Bill unexpectedly passed away in 2019, Cyndi, his wife became the owner.  Custom Express remains a family business.  In June 2014 we moved into our new facilities at General Mitchell International Airport’s air cargo terminal, occupying over 23,000 square feet of cross dock space.

We have an experienced leadership team and many full time employees who have a combined 75+ years of experience in order fulfillment, air cargo P&D, and shipping. All of our employees are TSA compliant. We have a dock facility that offers short term storage and warehousing, order fulfillment, distribution, delivery and pickup, cross docking, and more.

What sets Custom Express apart from other logistics companies?

We use some of the most up to date shipping and fulfillment software. Our technology ensures communication flows smoothly. Customers receive on time status updates on their orders and will see document scans, avoiding any issues with paperwork. This method allows us to communicate with our customers better and work faster without sacrificing quality. Our deliveries are easily managed by coordinating with drivers while they’re out in the field and as they operate our trucks and vans.